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Video: Unsubscribes

Learn more about unsubscribes, how they are processed, where to find them and how to know if someone is unsubscribed (Length 4 min.)  

Video: Changing Passwords

Learn more about how to change or reset passwords for both the user and the Administrator. Also includes use of the ‘Forgot Password’ link found on the sign in page. (Length 2 min.)  

Video: Discovery Guides

Learn about Discovery guides, how and when to use them.  Where to find Discovery guides and how to configure them. (Length 14 min.)

Video: Groups

Learn how and when to use groups, create groups, find groups and more. (Length 6 min.)

Video: Add, modify or delete user accounts

Learn about adding, modifying or deleting user accounts. Keep in mind if you are deleting a user account we recommend you contact support to ensure upcoming tasks, appointments and sticky point/SLPs notifications are properly reassigned. (Length 4 min.)